Haband - Buyer Beware
Placed a order for 2 pair of shoes and only received one pair. The second pair had been ordered 3 times and still no shoes. Adk for my money to be refunded and now they are saying it will take a week or more. No more shopping with this company.
Placed very simple order, paid with PayPal. First was told couldnt verify charge account billing address (there is none -- its paypal, maybe theyve heard of it) then when emailed customer service said taken care of and being shipped. Only it wasnt. Week later was still...Read more
My mom placed 3 orders..1 on 12/2,12/7 & 12/12...she received a note sayin the addition was wrong and she sent the difference. Still nothing as of 12/20. She called customer service they said they only received first order and then were so damn rude to her!!! Treated...Read more
We ordered an Ice House Parka from them 11/28/17. Didn't hear anything back from them so I called today 12/19/17 only to find they were sold out of every color in XL. We were not notified. I asked the snippy female who I was talking to why we weren't notified and she...Read more
I ordered 3 items at $42. They were very skimpy, so I used the enclosed return form and shipping label. I listed the 3 items I needed exchanged , and included the listed $10 service charge. They did not exchange any items. They cashed the $10 check and sent me a refund...Read more
been a hayband customer for years but weeks ago I done a order on special get cheaper if you buy 2 I ordered 2 fleece jackets and 2 fleece tops siz2 3x never got a order I d=called 3 times u said you did not get my check so I put a stop on it at my bank now weeks later...Read more
Ordered reading lamp for my elderly Mom 30OCT with promo deal. Got email confirmation with order number. Never arrives. They lost order. Publishes CS avail M-Sat. Not so. Didn't fully realize i can't reach them on Saturday at all until today. When I did reach someone...Read more
I didn't like
- Did not deliver and lost order completley
I called in today to place an order. The customer service representative was Mark. I wish to compliment you on a great, knowlegable and courteous young man. Thank you and I hope you let him know he did a great job. I have no complaints with the service I received. To...Read more
- Mark at customer service
Haband - Haven’t received my order
Mailed a order it’s been a month since the check came in. Haven’t received my order. Called cs finally got to talk to a foreign person. Don’t know what she said. But she could not understand English. I don’t know what is going to happen but hope the order will be sent. Not happy at all. My last order.
I ordered a big mens Totes coat in 2xl , they sent me a regular mens xxl instead. Then they wanted me to pay return shipping for their mistake. Customer service argued with me they had sent the right size. I know they have 2xl because I ordered one in another color 5...Read more
I didn't like
- Poor customer service
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