Update by user Jun 14, 2017
They credited my account. Thank you for your help!
Original review posted by user Jun 07, 2017
I returned an item from Haband on May 2 with tracking, which they acknowledged they received on May 10.I have called four times, with no refund in site.
Each time they said the warehouse did not get the information, they would get the information to the warehouse, and the return would be in 3 to 5 business days, or in the "next billing cycle". Today another "supervisor" told me it will be another 15 days, or the "next billing cycle" because the warehouse did not get the information, and he will take care of it. He said the other people may have told me anything to get me off the phone, but he is telling me the truth.
The return, after their $9.99 charge for this "convenient service" is $20.50.I do not believe I will ever receive it!
Review about: Haband Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $21.
Preferred solution: Full refund.
I didn't like: Whole experience, Confusion.